Singapore Airlines
Singapore’s full-service flag carrier, operating an extensive global network from Singapore Changi Airport and known for premium long-haul service.
About Singapore Airlines
Singapore Airlines traces its origins to Malayan Airways, which began operations in 1947, and adopted its present identity following the separation of Malaysia-Singapore Airlines in 1972. The publicly listed carrier is part of the Singapore Airlines Group, with Singaporean investment company Temasek Holdings as its majority shareholder. Its cargo activities have also operated under the Singapore Airlines Cargo identity.
Singapore Changi Airport is the airline’s primary hub and the focal point of a network covering 102 destinations across 39 countries on 241 routes. Services link Singapore with major markets in Southeast Asia, East Asia, Europe, Oceania, the Middle East and North America. Important cities include Tokyo, London, Frankfurt, Sydney, New York and Auckland.
Aircraft appearing across its wider operating history include the Airbus A319, A320, A321, A330, A340 and A380 families, the Boeing 737-400, the ATR 72 and the Avro RJ100. Singapore Airlines is particularly associated with the Airbus A380 on major long-haul routes. Depending on aircraft and route, cabins may include Economy, Premium Economy, Business, First Class or the airline’s enclosed Suites product.
Singapore Airlines has belonged to Star Alliance since 2000, allowing eligible passengers to earn and redeem miles across a broad partner network and receive reciprocal benefits according to status and fare conditions. Its loyalty programme is KrisFlyer, while PPS Club provides separate recognition for qualifying premium-cabin customers. KrisFlyer miles can also be earned through selected airline, hotel, car-rental and financial partners.
The airline’s strongest attributes are its broad Changi-based connectivity, extensive long-haul coverage and generally consistent premium service. However, fares can be higher than those of connecting competitors or low-cost alternatives, and the product varies by aircraft configuration. Travellers should check the operating aircraft, seat map, baggage rules and connection time before purchasing, especially when an itinerary includes a partner-operated segment.
Good to know
Flying with Singapore Airlines — what to expect
Changi Connections
Singapore Changi Airport is the airline’s main connecting hub. Allow adequate transfer time when changing terminals or connecting to a partner-operated flight.
Cabin Baggage
Cabin baggage entitlements vary by travel class, with premium cabins generally allowing more pieces than Economy. Confirm the weight, piece and accessory limits shown for your fare before departure.
Aircraft Variations
Seats and cabin features can differ substantially between aircraft types and configurations. Check the operating aircraft and seat map, particularly when booking Business, First Class or Suites.
KrisFlyer Benefits
KrisFlyer members can earn and redeem miles with Singapore Airlines and eligible partners. Status benefits, upgrade availability and mileage credit depend on the fare class and operating carrier.
Advance Meal Requests
Eligible passengers can request special meals before travel, subject to route and notice requirements. Premium-cabin meal-selection options are not available on every flight.
Network overview
Where Singapore Airlines flies
Singapore Airlines operates 241 routes to 102 destinations across 39 countries, its longest sector reaching New York to Singapore (15,336 km nonstop).
Destinations served
Cities Singapore Airlines flies to, most-served first.
Main hubs
Busiest departure bases, by route count.
Fleet
Aircraft types on record for these routes.
Longest nonstop route
New York → Singapore
15,336 km · EWR → SIN
The longest sector in the Singapore Airlines network, measured as the great-circle distance between the two airports.
Route data · TravelPayouts route data · updated 2026-07
Route network
Popular routes operated by Singapore Airlines
Tracked Singapore Airlines routes touch Thailand, Japan, United States, Singapore, Indonesia, United Kingdom, Malaysia, Australia and 1 more countries.
LHR - BKKLondon → Bangkok11h 30m9,542 kmLAX - NRTLos Angeles → Tokyo10h 34m8,753 kmNRT - LAXTokyo → Los Angeles10h 34m8,753 kmCGK - SINJakarta → Singapore1h 31m884 kmSIN - CGKSingapore → Jakarta1h 31m884 kmBOS - LHRBoston → London6h 31m5,241 kmLHR - BOSLondon → Boston6h 31m5,241 kmLHR - JFKLondon → New York6h 52m5,541 kmKUL - SINKuala Lumpur → Singapore0h 50m297 kmSIN - KULSingapore → Kuala Lumpur0h 50m297 kmAKL - SYDAuckland → Sydney2h 59m2,159 kmSYD - AKLSydney → Auckland2h 59m2,159 kmDPS - SINDenpasar (Bali) → Singapore2h 25m1,671 kmSIN - DPSSingapore → Denpasar (Bali)2h 25m1,671 kmBKK - SINBangkok → Singapore2h 8m1,416 kmReviews of Singapore Airlines
TripAdvisor · 2023–2024- 518
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- 132
What travellers flew
Counted from the 100 reviews below — a tally of the flights reviewed, with each chip carrying the average score those reviewers gave. Nothing here reads their prose or summarises what they said.
✓ marks a group averaging 7/10 or better, − one averaging 4/10 or worse, across at least three reviews.
I expected a lot better
Business Class The lounge in Charles De Gaulle - Horrible, cheap wine and food that even the servers didn't want to eat. I complained about the food and was told "the boss makes the food decisions and I bring my own in" The flight:- My wife filled in our food… See more choices before we left home, the attendants didn't have ours requests The food we did get was served after the people who had pre-booked the choices My wife sat next to me and got her food 15 minutes after me and 40 minutes after the passengers who hadn't had the pre-orders lost The food was BLAND I got my cutlery after my first dish was served and taken away We had a passenger with a terribly loud cough, he coughed for the duration of the flight - horrible, impossible to sleep The return flight they forgot to take all the packaging off my burger, I ate half a piece of paper, is this really good service?
See lessPosted January 2024 by Peter W, Lectoure
One of the best ways to travel
Best airline I've been on. The service is good and the food is actually not bad( defiantly better than BA). I would defiantly recommend it.
Posted December 2023 by Caleb G, Iwate Prefecture
Singapore airlines
My partner and i decided to travel to Australia on Singapore airlines,the checking in at London Heathrow was very easy,the plane was quite comfortable considering a 22 hour trip,the cabin crew were very friendly and acomadating,drinks when you wanted it and… See more two meals to Singapore and plenty of films,tv programmes and music on our individual screens, we had a night in a Singapore airport before continuing our journey to Sydney ,our return journey eighteen days later was good but with only two hours stop in Singapore airport before returning to London ,with the same quality service from Singapore airlines
See lessPosted October 2023 by _stevecuv, Bridgwater
Word Customer Service!
We had the worst experience with Singapore Airline. We booked a flight on January to go to South Africa to visit our family, everything was good until my husband had an accident and had to have a major surgery 4 days before our flight, therefore it was… See more medically impossible for us to travel. We first contact Singapore Airline and they told us that as it was a medical emergency, it was not a problem for us to change our flights later on when we have a date, so they cancel our ticket. After a few weeks, we contact them again and a different person answered the phone telling us that we could not possibly change our flights as we had booked through an agency, and we need to now contact the agent. The agent has already informed us that they could not possibly help us as this was a policy of the airline and we needed to contact them directly. It has been almost 4 months and lots of hours in the phone, and we still haven't managed to change our flights! We are very disappointed as we paid for our tickets and are not cheap! We were not asking anything for free we just wanted our flights to be changed or our money to be reimbursed!
See lessPosted August 2023 by Florencia S
Best Airlines only for First Class?
Singapore Airlines is trying very hard to be the best airlines in the world. Probably it only applies to First Class. First of all, inflight meals of economy class were terrible. And I’m trying to reclaim my miles of my flight from SFO to YVR. (I booked that… See more flight on SQ official homepage), Air Canada is the Star Alliance and SQ partner. The first stfaff (VK) replied me that “we will not be able to add miles for your Air Canada flight”. He has no knowledge that Air Canada is SQ partner. I told him that Air Canada is SQ partner airline and shows him a screenshort of my my KrisFlyer account, the claim missing miles page shows AC (Air Canada) is SQ airline partner and is able to choose to claim for missing miles. Then the 2nd staff asked me to attach all the documents to reclaim my miles. I’m still dealing with them and so far they have all different staff to reply me. (Aleady dealed with four different staff already). I think Singapore Airlines can do better than this. This is such a disappointment with the Airlines that chosen as the BEST in 2023. You really have to improve your inflight meal (economy class) and customer support’s quality.
See lessPosted June 2023 by MF, Singapore
Found lost baggage, but won't delivery it. Worst service ever
So airlines occasionally lose luggage. It is annoying but it happens. It is the response to losing luggage that truly shows how good an airlines coroner service is. Unfortunately for a friend of mine, Singapore Airlines has failed dismally. Singapore Airlines… See more lost the suitcase with all her belongings en route to Darwin. After making a report the item was missing the airline kicked into action and told her it had likely been identified. Ok, good news right? Er, no. Singapore Airlines has now held on to the bag for four days. Each day we go through the hassle of chatting with a robot until we convince it to allow us to contact a human, who assures us that we will receive a call back. Each day the call never comes. The baggage service only says that the case is "pending" with no explanation as to what pending means. Will the bag ever be released by the airline? Why haven't they brought it to Australia yet? Are they lazy? Is it too expensive? There must be some reason. Anyways, in a nutshell: avoid Singapore Airlines if you can. They seem great when things go right. But when things go badly they go terribly badly and there is no-one at the airline willing to help.
See lessPosted June 2023 by Darwin_L0cal, Darwin
Traveller reviews originally published on TripAdvisor, shown for reference — service standards may have changed since. Originfacts does not edit or verify individual reviews, and the sample reflects who chose to leave one.
More from Singapore
Other airlines based in Singapore
FAQ
Singapore Airlines — frequently asked questions
Quick answers to the details travellers usually check first, from codes and locations to the practical basics that help with planning.
8 common questions
- Carry-on entitlements depend on cabin class, with Economy and Premium Economy generally receiving fewer pieces than Business, First Class and Suites. Check the airline’s current baggage page and your booking because size, weight and accessory rules can vary.
- The longest route is New York to Singapore, covering about 15,336 km nonstop.
- Singapore Airlines is based at Singapore Changi Airport, which serves as the central hub for its short-haul, regional and long-haul network.
- Singapore Airlines serves destinations across Asia, Europe, Oceania, the Middle East and North America. Its network includes Tokyo, Frankfurt, London, Sydney, New York, Seoul, Brisbane and Auckland.
- Singapore is the airline’s busiest departure hub, followed by major departure points in Tokyo, Frankfurt, London and Sydney. Exact airport and schedule availability varies by route and season.
- Singapore Airlines serves 102 destinations across 39 countries, operating 241 routes.
- Fares are often lower outside school holidays, major festivals and peak summer or year-end travel periods. Comparing flexible dates and booking earlier for long-haul travel usually provides a wider choice of lower fare classes.
- Originfacts compares live fares from hundreds of airlines and travel agencies via its partner Travelpayouts. Originfacts never adds a fee.