Thai AirAsia
Thailand-based low-cost carrier linking Bangkok and regional bases with domestic and international destinations across Asia using an all-Airbus A320 fleet.
About Thai AirAsia
Thai AirAsia was established in 2003 and began operating in 2004 as the Thai member of the wider AirAsia airline group. It is operated through Thai corporate ownership alongside an AirAsia group stake and uses the group’s familiar red branding and low-cost business model. The carrier is identified by IATA code FD and focuses on affordable, short- and medium-haul travel.
Bangkok is Thai AirAsia’s largest departure hub, with Chiang Mai, Phuket and Hat Yai also serving as important bases. Its 76 routes connect 32 destinations across 12 countries. Domestic services include major Thai cities such as Chiang Rai, Ubon Ratchathani and Udon Thani, while international links extend to cities including Hong Kong, Macau, Singapore, Chennai and Chongqing.
The airline operates Airbus A320-family aircraft, with the Airbus A320 forming the core fleet type. Cabins are configured around a single economy-class product suited to the low-cost model, although passengers can pay for preferred seating and additional comfort options where offered. Checked baggage, meals, seat selection and some other services are generally sold separately from the basic fare.
Thai AirAsia is not a member of Star Alliance, SkyTeam or Oneworld, so travellers should not expect alliance-wide benefits or through-ticketing across a global partner network. Customers can participate in AirAsia rewards, the wider group’s loyalty programme, earning and using points within the AirAsia ecosystem subject to the applicable fare, booking channel and programme conditions.
A key strength is the breadth of its Thai domestic network combined with convenient links to nearby Asian markets, particularly for price-conscious travellers. The trade-off is an unbundled fare structure: a low headline price may exclude checked baggage, food and seat choice. Connections can also require separate arrangements, so passengers should review inclusions and allow adequate time between independently booked flights.
Good to know
Flying with Thai AirAsia — what to expect
Unbundled Fares
The lowest fares generally cover the seat and a limited cabin-baggage allowance. Compare the final price after adding checked baggage, meals and seat selection.
Check Airport Details
Bangkok departures commonly use Don Mueang International Airport rather than Suvarnabhumi. Confirm the airport code before arranging transport or a connecting flight.
Prebook Checked Baggage
Checked baggage is normally an optional purchase on this low-cost carrier. Adding it online before departure is generally more convenient than arranging it at the airport.
Single Economy Cabin
Airbus A320 flights use an economy-focused cabin, with preferred or extra-legroom seats available on some services for a fee. Seat selection is not necessarily included in the basic fare.
Meals Cost Extra
Food and drinks are generally sold separately, and advance meal ordering may provide a broader selection. Short domestic sectors may offer limited time for onboard service.
Plan Separate Connections
Thai AirAsia is not part of a global airline alliance. If flights are booked separately, allow ample connection time and check whether baggage must be collected and rechecked.
Network overview
Where Thai AirAsia flies
Thai AirAsia operates 76 routes to 32 destinations across 12 countries, its longest sector reaching Bangkok to Denpasar (Bali) (2,988 km nonstop).
Destinations served
Cities Thai AirAsia flies to, most-served first.
Main hubs
Busiest departure bases, by route count.
Fleet
Aircraft types on record for these routes.
Longest nonstop route
Bangkok → Denpasar (Bali)
2,988 km · DMK → DPS
The longest sector in the Thai AirAsia network, measured as the great-circle distance between the two airports.
Route data · TravelPayouts route data · updated 2026-07
Route network
Popular routes operated by Thai AirAsia
Notable destinations on Thai AirAsia's network.
FDBangkokdirectFDChiang MaidirectFDPhuketdirectFDHat YaidirectFDHong KongdirectFDMacaudirectFDSingaporedirectFDUbon RatchathanidirectFDUdon ThanidirectFDChennaidirectFDChiang RaidirectFDChongqingdirectDestination list is indicative of Thai AirAsia's network; see the airline's official route map for its complete, current schedule.
Reviews of Thai AirAsia
TripAdvisor · 2023–2023- 51
- 40
- 30
- 24
- 145
What travellers flew
Counted from the 50 reviews below — a tally of the flights reviewed, with each chip carrying the average score those reviewers gave. Nothing here reads their prose or summarises what they said.
✓ marks a group averaging 7/10 or better, − one averaging 4/10 or worse, across at least three reviews.
Worst Service in Southeast Asia
They intentionally scammed us with our luggage even tho we've bought enough check in luggage. They were rude af and didn't even talked to us or informed us properly. Wouldn't recommend this airline. Just stick with another one. There are plenty nice airlines… See more in SA. We're flying with a lot of airlines so far in SA and Air Asia was by far the worst customer service.
See lessPosted June 2023 by Thu H
Terrible support
The ticket was bought through airasia. The ticket was purchased from Korean air. I had to change the departure date, but airasia can't do that, so I tried to get my money back. 3 months no news on refunds, although Korean Air has no problem with refunds if… See more requested. Support brazenly ignores all my messages, when I address my appeal, they just do not answer anything.
See lessPosted June 2023 by Mark K
Worst airline out there
i always pay for the highest in their economy but this airline should change their attitude. Ground staff is worst. Zero or no phone service. App never works. Pay money and forget. some people have written - pay couple hundred more and find another airline-… See more totally agree. this airline needs customer service even claim to be a discount airline but with no workable app, no phone service, very bad hostile ground staff- Everyone should stop using this airline until they fix themselves
See lessPosted June 2023 by Ratan B, Buena Park
AirANXIETY! Don’t use this airline - pay a couple hundred extra for peace of mind.
If you don’t want to ruin your trip or have anxiety the entire time then do NOT book this airline. Firstly, a double booking was made due to a system error. They wouldn’t refund or even credit. We took that on the chin. YOU CANNOT GET IN CONTACT WITH STAFF… See more ONLY POINT OF COMMUNICATION IS A CHAT BOT. Then, they cancelled one of our flights and pushed it to the day before - so we lost a day on this trip. No compensation what do ever - No worries, it is what it is. Thirdly, we board the plane - no on flight entertainment or food. Ok cheap airfare no worries can’t argue. So we stared at the seat in front for 9 hours. Then THE GRAND FINALE! Drum roll please…. They email us a day before we depart saying we owe money for the flight otherwise our return flight is going to be cancelled. The amount they’re requesting is $200 more than what we had originally paid. We tripled checked our emails to see if we made a mistake & all emails received from air Asia confirmed we had made full payment on April 20. So we’ve tried to contact them via their bot BO (which is their only point of contact) and they email us to advise that someone will be in contact with us to resolve the issue. We receive and email 3 hours later Thanking us for contacting them and to complete the process by making payment otherwise our flight will be cancelled. Now we’re on the way to the airport 8 hours early to try resolve this before these Neanderthals cancel our flight home. Not only have we lost a day on our trip but we’ve lost an additional half day to try fix this mess. Absolutely ridiculous - I look forward to contacting the Australian Consumer commission and raising this with the authority. They might be able to get away with this in India and other Asian countries where they don’t care about consumer affairs but I will ensure we escalate this further with the Australian Authority. Have a nice day 😄
See lessPosted June 2023 by Sam C
Request for Refund was denied
When I booked a flight to Ho Chi Minhnto Bangkok via AirAsia, I end up flying with Vietjet. I think AirAsia and Vietjet are codeshare. But something went wrong. My flight returning to Bangkok was 5:15 pm and I arrived at the airport around 1 pm. When I tried… See more to check in to Vietjet desk, they said my flight had already left at 11 am. I got confused, AirAsia and Vietjet staffs cannot pin pint what went wrong. I requested for a refund from AirAsia and bought myself a one way ticket to Bangkok to Ho Chi Minh. Today, May 31, 2023, AirAsia replied to my request and said their deny my request since according to their T&C, my flight reservation was NON-REFUNDABLE. It's a warning for me and to all future passengers of AirAsia to have a travel insurance when flying with AirAsia Thank you for the dilemma and bad experience, AirAsia
See lessPosted May 2023 by Lightning_jack, Las Pinas
WORST AIR LINE AND CUSTOMER SERVICE
I have tried to contact customer service for more than 20 times now. I have only managed to talk to a stupid bot that provides no information. I was taking a transit from phuket flight to Myanmar and i was held off for an hour for the un necessary documents… See more (covid vaccine card) which they did not ask me for it while on immigration but to travel back they insisted that i need it to before i checked in. I managed to get a pic of my cert at last but they did not help me until everyone is done in the queue and at the end they told me to catch next flight caz my gate has been closed?? Like the plane takes off at 11:05 hows 10:35 gate closing time?? And its not that im late. They just hold me off to go back to my own country. I came without needing any documents few days ago there is no way they changed the policy and i did not know it. Im very furious with air asia. NEVER AGAINNN
See lessPosted May 2023 by Jenn T
Traveller reviews originally published on TripAdvisor, shown for reference — service standards may have changed since. Originfacts does not edit or verify individual reviews, and the sample reflects who chose to leave one.
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FAQ
Thai AirAsia — frequently asked questions
Quick answers to the details travellers usually check first, from codes and locations to the practical basics that help with planning.
8 common questions
- Fares are often lowest when booked early, outside major Thai holidays and away from peak weekend travel. Compare several dates and include fees for baggage, seats and meals when assessing the true trip cost.
- Thai AirAsia flies to 32 destinations across 12 countries, operating 76 routes.
- Originfacts compares live fares from hundreds of airlines and travel agencies via its partner Travelpayouts. Originfacts never adds a fee.
- The busiest departure points are Bangkok, Chiang Mai, Phuket, Hat Yai and Hong Kong, in that order by number of routes. Bangkok services are primarily associated with Don Mueang International Airport.
- Thai AirAsia applies AirAsia cabin-baggage rules, which limit the number, size and combined weight of items carried onboard. Check the current allowance for your booking before travel because limits and paid baggage options can change.
- Thai AirAsia serves domestic Thai cities and international destinations across Asia. Its network includes Bangkok, Chiang Mai, Phuket, Hat Yai, Hong Kong, Macau, Singapore, Chennai and Chongqing.
- Thai AirAsia’s primary hub is Bangkok, with most services using Don Mueang International Airport. Chiang Mai, Phuket and Hat Yai are also important departure bases.
- Thai AirAsia’s longest route is Bangkok to Denpasar, Bali, at about 2,988 km nonstop.