
Sun Country Airlines
A U.S. hybrid low-cost carrier based in Minnesota, combining scheduled leisure flights with charter and cargo operations and using Minneapolis–Saint Paul as its principal hub.
About Sun Country Airlines
Sun Country Airlines is an American hybrid low-cost carrier founded in 1982 and headquartered in the Minneapolis–Saint Paul area. It operates under the Sun Country name with the IATA code SY; the supplied Air Alsace legal name and French headquarters designation do not match the airline’s established corporate identity. Sun Country Airlines Holdings became publicly traded on Nasdaq in 2021, while investment funds affiliated with Apollo Global Management retained a significant ownership interest following the listing.
Minneapolis–Saint Paul International Airport is Sun Country’s primary hub and the center of its scheduled passenger network. Its route map is oriented toward leisure travel, connecting Minnesota and other U.S. cities with warm-weather destinations in the United States, Mexico, Central America and the Caribbean. The network represented here covers 17 destinations across two countries and 34 routes, with Minneapolis, Cancun, Dallas, Lansing and Boston serving as the busiest departure points.
Sun Country operates an all-Boeing 737 passenger fleet, with Boeing 737-700 and 737-800 aircraft represented in its operations. The airline uses a single-economy-cabin model, but passengers can pay for seats offering additional legroom or preferred locations. Fares are generally unbundled, so checked baggage, advance seat selection, priority services and some onboard purchases may cost extra. Aircraft configuration and available amenities can vary, making it sensible to review the flight details before purchasing.
Sun Country does not belong to Star Alliance, SkyTeam or Oneworld. Its loyalty scheme, Sun Country Rewards, allows members to earn points through eligible flights, vacation packages and other qualifying purchases, then redeem them toward travel booked with the airline. Because Sun Country is independent of the major global alliances, travelers should not expect the broad reciprocal lounge access, status recognition or through-ticketing benefits associated with a traditional alliance network.
A notable strength is Sun Country’s focus on nonstop leisure routes, particularly from Minneapolis, where it can provide useful alternatives to larger network carriers. Its hybrid business also includes charter flying and cargo services, helping it use aircraft beyond scheduled passenger operations. The trade-off for travelers is a schedule that can be seasonal or less frequent on some routes; disruptions may therefore leave fewer same-day alternatives. Comparing the total fare after bags and seats are added is important when judging value.
Good to know
Flying with Sun Country Airlines — what to expect
Unbundled Fare Model
Base fares may exclude checked bags, advance seat selection and priority services. Compare the final trip price after adding the extras you need.
Seasonal Flight Schedules
Many routes are designed around leisure demand and may operate seasonally or only on selected days. Limited frequency can reduce rebooking options during disruptions.
Seat Choices
The cabin is economy-focused, with paid options for preferred locations or additional legroom. Check the seat map and included benefits before selecting a seat.
Baggage Planning
Baggage inclusions depend on the fare and any extras purchased. Review the allowance for your specific booking because airport charges can be higher than advance fees.
Minneapolis Connections
Minneapolis–Saint Paul is the airline’s principal operating base and offers its widest selection of Sun Country routes. Allow a comfortable connection window when separate tickets are involved.
Rewards Membership
Sun Country Rewards members can earn and redeem points on eligible airline purchases. The program is independent, so major global-alliance status benefits generally do not apply.
Network overview
Where Sun Country Airlines flies
Sun Country Airlines operates 34 routes to 17 destinations across 2 countries, its longest sector reaching Cancun to Minneapolis (2,714 km nonstop).
Destinations served
Cities Sun Country Airlines flies to, most-served first.
Main hubs
Busiest departure bases, by route count.
Fleet
Aircraft types on record for these routes.
Longest nonstop route
Cancun → Minneapolis
2,714 km · CUN → MSP
The longest sector in the Sun Country Airlines network, measured as the great-circle distance between the two airports.
Route data · TravelPayouts route data · updated 2026-07
Route network
Popular routes operated by Sun Country Airlines
Notable destinations on Sun Country Airlines's network.
SYMinneapolisdirect
SYCancundirect
SYDallasdirect
SYLansingdirect
SYBostondirect
SYFort Myersdirect
SYHarlingendirect
SYLas Vegasdirect
SYLos Angelesdirect
SYNew Yorkdirect
SYOrlandodirect
SYPalm SpringsdirectDestination list is indicative of Sun Country Airlines's network; see the airline's official route map for its complete, current schedule.
Reviews of Sun Country Airlines
TripAdvisor · 2023–2024- 52
- 42
- 30
- 25
- 141
What travellers flew
Counted from the 50 reviews below — a tally of the flights reviewed, with each chip carrying the average score those reviewers gave. Nothing here reads their prose or summarises what they said.
✓ marks a group averaging 7/10 or better, − one averaging 4/10 or worse, across at least three reviews.
Good flight, until it landed at MSP
Flight from HRL to MSP on 12/30/23. Flight was good. However, all sorts of problems happened as soon as we landed at MSP. We sat on the tarmac and then the baggage claim took seemingly forever. All told, it was around 70 minutes after we landed before we get… See more our baggage. Sun Country compounded the situation by confusing passengers when making an announcement that people needed to stop by the baggage office. What? We followed up with two separate employees who gave different answers on that point. While the flight and routing is great, there is a lot of room for improvement once they get a plane on the ground.
See lessPosted January 2024 by Christopher A, Northfield
Terrible customer service!
Please do not use this airline if you want to arrive at your destination or have any sort of customer service. Because of a delayed flight, my son missed his connecting flight on a Monday. The plane was still at the gate, but they refused to open the door for… See more him to get on. They told him they could get him out on Friday. He had to reroute and find another flight. Almost two weeks later and we are still fighting to get reimbursed. Minimum wait on the phone has been 2 hours. "Customer care" says they will follow up and call you back. Never get a call back. Terrible customer service!!
See lessPosted July 2023 by Susan K, Kansas City
HORRIBLE CUSTOMER SERVICE!
Arrived in time for flight! Chaos everywhere! Workers rude and yelling at people. One you girl with pig tails in picture was a loud mouth yelling at everyone!! We missed our flight because they sent us to 4 lines for a bag tag!!! Over 30 of us missed flight!!!… See more Totally sun countrys fault!! They are not wanting to refund bit we will take them to court! We had to pay for not only the ticket and suitcase. But also for carry ons and seats!! They will be refunding!!! The girl was yelling and disrespecting everyone and then said we were being mean! Thats laughable! She dished it out and couldn’t handle it!
See lessPosted June 2023 by Tina R
DONT DO IT!!!
The absolute worst experience I have ever had. If I could rate this Zero I would. I will never even think twice about booking this airline again. I don’t care how cheap it is. Left us stranded in Mexico with no communication, and zero organization. Horrible.
Posted June 2023 by Kain C
Cancellations and delsys
Horrible experience. Flight cancellations or huge delays. No communication. Overbook flights or book flights when they know they do not have pilots. Charges for carry on bags. The only positive is the flight attendants are very friendly. This was my last Sun… See more Country flight unless they improve their service.
See lessPosted June 2023 by Cynthia H, Dallas
Let See If They Believe in Service
I wrote this reply to their Central Baggage Resolution Team......My opinion this was not resolved.... "Thank you for the $121.68 for the damaged luggage. However we have concerns. Simply put, we now have to pay full price for luggage because of luggage you… See more (Sun Country) destroyed yet rather than making us whole, you are subtracting $47.32 for depreciation.....A bag we have had for less then a year. So you are making us whole based on a depreciation schedule but we have to go buy a new bag at an inflationary price since that's the environment we are now living in. We request that you send us the amount which has been deducted, $47.32 We are not simply a line item on an accounting sheet but the valuable reason why this company exists."
See lessPosted June 2023 by Where's The Service, Whittier
Traveller reviews originally published on TripAdvisor, shown for reference — service standards may have changed since. Originfacts does not edit or verify individual reviews, and the sample reflects who chose to leave one.
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FAQ
Sun Country Airlines — frequently asked questions
Quick answers to the details travellers usually check first, from codes and locations to the practical basics that help with planning.
8 common questions
- Prices are often lower when booked outside school holidays and peak winter or spring-break travel periods. Because many Sun Country routes are seasonal or infrequent, compare several dates and include baggage and seat fees when assessing the cheapest option.
- Sun Country Airlines serves 17 destinations across 2 countries in this network, operating 34 routes.
- Sun Country Airlines’s primary hub is Minneapolis–Saint Paul International Airport. Minneapolis is also its busiest departure point by number of routes.
- Originfacts compares live fares from hundreds of airlines and travel agencies via its partner Travelpayouts. Originfacts never adds a fee.
- Carry-on eligibility and charges can depend on the fare or bundle purchased. Check the baggage terms attached to your booking for the current size, weight and personal-item rules before traveling.
- The longest route is Cancun to Minneapolis, covering about 2,714 km nonstop.
- Sun Country Airlines serves leisure-oriented routes including Minneapolis, Cancun, Dallas, Lansing, Boston, Fort Myers, Harlingen, Las Vegas, Los Angeles, New York, Orlando and Palm Springs.
- Its busiest departure cities by route count are Minneapolis, Cancun, Dallas, Lansing and Boston. Minneapolis–Saint Paul is the airline’s principal hub.





