Lufthansa
Germany’s flag carrier and a founding Star Alliance member, operating an extensive European and intercontinental network centered on Frankfurt and Munich.
About Lufthansa
Lufthansa traces its modern history to 1953 and began scheduled operations in 1955. Its principal operating company, Deutsche Lufthansa AG, is part of the publicly traded Lufthansa Group, which also owns or holds interests in several European passenger airlines and aviation businesses. Lufthansa serves as the group’s German flag-carrier brand, while Lufthansa Regional connects many shorter routes through partner operations.
Frankfurt is Lufthansa’s primary hub, with Munich providing its second major connecting gateway. Its network comprises 1,260 routes serving 245 destinations across 104 countries. Key departure cities also include Dusseldorf, Berlin and Hamburg. The schedule combines dense German and European services with long-haul links to North America, Asia, Africa and other international markets.
Aircraft recorded across the operation include Airbus A319, A320 and A321 narrow-bodies, Airbus A330-200 and A330-300 wide-bodies, Airbus A340 variants, Boeing 787-8 aircraft and ATR regional turboprops, including ATR 42-500 and ATR 72 models. Cabin products vary by aircraft and route, with Economy, Premium Economy, Business and First Class offered where the assigned equipment supports them.
Lufthansa is a founding member of Star Alliance, giving eligible passengers access to a broad partner network, reciprocal status recognition and lounges subject to fare, cabin and membership rules. Its loyalty programme is Miles & More. Members can earn and redeem miles across Lufthansa Group airlines and participating partners, while status benefits depend on qualifying activity and the traveller’s membership tier.
The airline’s chief strength is the breadth of its network and the volume of connections available through Frankfurt and Munich. Those large hubs can also be demanding: transfer distances may be substantial, disruption can affect connecting itineraries, and regional services may offer different aircraft and cabin standards from Lufthansa’s mainline flights. Travellers should check the operating carrier, connection time and aircraft details before departure.
Good to know
Flying with Lufthansa — what to expect
Check Operating Carrier
Some Lufthansa-branded regional flights are operated by partner airlines. Aircraft, seating and onboard service can therefore differ from those on Lufthansa mainline services.
Allow Transfer Time
Frankfurt and Munich are large connecting airports, and reaching another gate may require a long walk or passport control. Avoid very tight self-selected connections when possible.
Baggage Varies By Fare
Checked-baggage inclusion depends on the route, cabin and fare family, while the lowest Economy fares may exclude it. Confirm the allowance displayed on your booking before travelling.
Cabins Differ By Aircraft
Long-haul aircraft may offer Premium Economy, Business and First Class, but availability and seat design vary by route and equipment. Review the aircraft and seat map before paying for a particular cabin experience.
Miles And Status
Miles & More members can earn rewards and status credit on eligible Lufthansa and partner flights. Accrual rates and benefits depend on the ticket, operating carrier and membership tier.
Prepare For Disruption
A large connecting network provides rebooking options, but delays at a major hub can affect several sectors. Keep contact details updated and monitor the Lufthansa app or flight notifications during travel.
Network overview
Where Lufthansa flies
Lufthansa operates 1,260 routes to 245 destinations across 104 countries, its longest sector reaching Los Angeles to Sydney (12,060 km nonstop).
Destinations served
Cities Lufthansa flies to, most-served first.
Main hubs
Busiest departure bases, by route count.
Fleet
Aircraft types on record for these routes.
Longest nonstop route
Los Angeles → Sydney
12,060 km · LAX → SYD
The longest sector in the Lufthansa network, measured as the great-circle distance between the two airports.
Route data · TravelPayouts route data · updated 2026-07
Route network
Popular routes operated by Lufthansa
Tracked Lufthansa routes touch Uganda, Singapore, Indonesia, Qatar, United Kingdom, United States, Sudan, Ethiopia and 5 more countries.
KGL - EBBKigali → Entebbe0h 53m340 kmCGK - SINJakarta → Singapore1h 31m884 kmSIN - CGKSingapore → Jakarta1h 31m884 kmBAH - DOHBahrain → Doha0h 40m145 kmLAX - LHRLos Angeles → London10h 34m8,761 kmLHR - LAXLondon → Los Angeles10h 34m8,761 kmADD - KRTAddis Ababa → Khartoum1h 39m1,000 kmKRT - ADDKhartoum → Addis Ababa1h 39m1,000 kmBKK - KULBangkok → Kuala Lumpur1h 54m1,219 kmKUL - BKKKuala Lumpur → Bangkok1h 54m1,219 kmAUH - MCTAbu Dhabi → Muscat0h 56m381 kmDOH - BAHDoha → Bahrain0h 40m145 kmLAX - SYDLos Angeles → Sydney14h 22m12,060 kmMEL - SYDMelbourne → Sydney1h 19m706 kmSYD - LAXSydney → Los Angeles14h 22m12,060 kmReviews of Lufthansa
TripAdvisor · 2023–2023- 50
- 41
- 32
- 26
- 141
What travellers flew
Counted from the 50 reviews below — a tally of the flights reviewed, with each chip carrying the average score those reviewers gave. Nothing here reads their prose or summarises what they said.
✓ marks a group averaging 7/10 or better, − one averaging 4/10 or worse, across at least three reviews.
Poor customer service regarding lost baggage.
An otherwise great trip was let down by two baggage handling errors (one each way on a return journey). That's right, my baggage was misplaced on both legs. Although this is becoming common place in flights the communication to get my bag back was appalling.… See more On the first journey the staff were dismissive and would not allow me to contact the baggage courier, nor did they make me feel that my concerns were listened to and that my new contact number had been given to the courier to contact me about appropriate delivery times (I never was contacted). This resulted in less sight seeing as I had to wait around to take delivery of the bag. The bag did turn up 60 hours later. The second flight was worse, but to be fair it was soon after mass flight cancellations (due to weather) so the system was in chaos (and occurred over public holidays). And all though the airline successfully put me on a train to replace the journey they refused to give me my bag, although it was confirmed as being onsite, instead opting to send it to a city once I registered the 'lost' bag online. I eventually got my bag (60 hours later) after many calls, multiple unsuccessful attempts at registering online and then to be told I had to return to an international airport to lodge the lost bag in person. Although the bag was returned to me sooner than I expected by a clever and thoughtful staff member (before I ever was able to register it successfully as lost). The stress caused results in the low review score.
See lessPosted December 2023 by algreary, Perth
Lost Luggage
Pilot advised the airport was struggling and did not have enough staff to load the plane. Promised it would be on the next flight to Budapest. 8 days later I still haven't seen my luggage. Disgusting airline. will never fly them again
Posted December 2023 by Pikake
Worse customer service I have ever experiences in my life
Flights were cancelled out of Munich due to weather. Fair enough, not the airlines fault but their handling of it was abysmal. Kept saying they were rebooking flights then re cancelling them. Again I had some sympathy but the communication about what was going… See more on was non existent. Finally managed to sort ourselves out by driving 400km to another airport and booking our own flights. We had no luggage as they had told us to check it in for the cancelled flight. Couldn’t report 5he missing luggage online as the system refused to accept the report saying I had to contact their so called Service Center. The Service Center said they could do nothing without an online report which was not possible. They suggested contacting the Baggage Claim department which I did. They said file a report online and I told them the system was not allowing it. They said they would file a report at their end and send me the reference number. They never did and when I called back the next day to check they had no record of my first call and said they couldn’t file a report for me. They said contacting the Service Center was the only option available which put me back in the never ending loop again. At one point they even told me I had to physically go to the Service Center in Munich even though I was in the Uk!? In short no one in any department in Lufthansa can do anything about anything and don’t seem to care. They are rude and totally unhelpful. Will never ever fly with them again and will be advising every single person I know not to.
See lessPosted December 2023 by Michael J
Aircraft changed and seats reassigned without legroom
Lufthansa advised the aircraft was changed and we had seats beside each other (aisle and middle) though NOT with the paid for extra legroom seats. We weren't the only ones inconvenienced and for a 10+ hour flight we found it unacceptable. Our expectation is to… See more have at least 50% of what our extra legroom cost was ($350.00 CDN refunded in cash, NOT a flight voucher or credit). Food was terrible and lacking as vegetarian option only available for the majority of passengers. Lufthansa's complaint emails not functioning which is ridiculous. I've tried three different computers to connect with Lufthansa and neither of the two emails work.
See lessPosted October 2023 by Robert S
100% Consistent - Late
Wow, I haven’t the energy to detail the long list of issues with Lufthansa’s very poor service on our journey, but to summarise. 4 flights - DUB to FRA, FRA to BUD, BUD to FRA & FRA to DUB - All flights late ranging from an hour to two hours. Ground crew on… See more the check in desks would be better suited to be working in the prison service shouting orders in a very rude, arrogant and threatening manner. Became hard to listen anything they said by the end of it. On a plus note the cabin crew were very professional, polite and very helpful too. I was extremely shocked how poor flying with Lufthansa is, makes flying with Ryanair look like a private jet service. It so nice to be home and not being spoken to like a piece of dirt anymore by Lufthansa staff.
See lessPosted July 2023 by Nck C
Online check-in not working
Travelling with a group of eight we were surprised to be asked to input everyone's details for the return flight. Why were these not retained from the outbound flight?! Then having input it all we got a data collection error. Tried with mobile phone, laptop… See more and tablet and both website and app. Very frustrating and anxiety inducing. Checking in at the airport meant we got rubbish seats at the rear of the plane. Flights outbound and inbound both delayed. Seats uncomfortable with minimal legroom.
See lessPosted June 2023 by Sharon C
Traveller reviews originally published on TripAdvisor, shown for reference — service standards may have changed since. Originfacts does not edit or verify individual reviews, and the sample reflects who chose to leave one.
More from Germany
Other airlines based in Germany
FAQ
Lufthansa — frequently asked questions
Quick answers to the details travellers usually check first, from codes and locations to the practical basics that help with planning.
8 common questions
- Frankfurt is Lufthansa’s primary hub, while Munich is its other major connecting base. Dusseldorf, Berlin and Hamburg are also among its busiest departure points.
- The busiest Lufthansa departure hubs, ranked by number of routes, are Frankfurt, Munich, Dusseldorf, Berlin and Hamburg. Frankfurt and Munich handle the airline’s largest connecting operations.
- Lufthansa serves domestic German, European and long-haul markets across 104 countries. Notable destinations include Frankfurt, Munich, New York, London, Brussels, Vienna, Milan and Zurich.
- Originfacts compares live fares from hundreds of airlines and travel agencies via its partner Travelpayouts. Originfacts never adds a fee.
- Lufthansa’s longest route is Los Angeles to Sydney, covering about 12,060 km nonstop.
- Prices are often lower outside peak holiday periods and when booked well before departure, although there is no guaranteed cheapest day. Compare nearby dates, airports and fare families, taking baggage and change conditions into account.
- Carry-on entitlement varies by cabin, fare and operating carrier. Check the allowance shown in your booking because limits on regional aircraft may be more restrictive and larger bags may need to be checked at the gate.
- Lufthansa serves 245 destinations across 104 countries, operating 1,260 routes.